McCallum also has excellent customer service

Adding to what I said earlier about my McCallums, I should tell you about the excellent service I received from the pipe maker.

I blow really wet – it’s kind of gross sometimes. Anyway, a few months back I noticed that the fake ivory end of my blowstick was loose where it screws onto the end of the blackwood. I checked closer and realized that the threaded blackwood area had cracked, from being wet and drying out so many times, I guess. I also had a loose ferrule on one of my drones after moving from New York to Utah, which I figured was also a drying-out issue due to humidity differences between the two places.

I called McCallum to ask their advice and Kenny McCallum (the owner and pipe maker) picked up. He was extremely friendly and helpful – turns out he used to live in California before moving to Scotland to start his business and he even played in Utah a few times. He even offered to replace my blowstick free of charge – despite the fact I didn’t buy the pipes directly from him and they were by then over two years old.

I ended up fixing the problems myself – hey, a real piper can do his own repairs, right? But this was just another reason to believe that this is a nice company to do business with.

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